Curse

Inde · Jul 04, 2006, 03:44 PM // 15:44

I'm going to open myself up for flames here. Using this site as a comparison.

All the talk of "prioritites", "ignoring", "only responding to the good." I recall a thread not too long ago on this board where everyone was criticizing Gaile because she sounded like a broken record.

I'm sure you are all more than aware of the issues we have here on Guru. No search, forums can be slow or laggy during peak times, auctions turn up blank pagest 75% of the time, errors, and more. Now I have responded to each of these issues probably enough times to make a small book. And I continue to respond to them off and on. I have a lot of people ask me how I can even "stand" to respond to them since they are asked so many times. I do sound like a broken record... "we are working on them and when I have an update I'll let you know."

Besides that cookie cutter response though I just don't have any more information to give. I have a date right now of July 9th, which I am even afraid to mention because if something falls through I do not want to get your hopes up that this is the cure and end of all the site problems.

So my long-winded point would be that just like us: there's no new information to give, sometimes there are no answers, no one is ignoring anyone, we see any issue as a priority but solutions can sometimes take a while for any problem.

Gaile is on the forums across the fansites nearly every day responding to issues, chatting and more. But yes, she is only one person and it's probably overwhelming all the questions, issues, and her job that she has to do every day besides this. She can't respond to everyone but they do hear the problems and concerns. I know this thread might be about more specifics within this issue but I just can't imagine such a public job and not only having to worry about the boss that pays you but having to answer to a community as well. There's just no way to make everyone happy.

leprekan · Jul 04, 2006, 04:12 PM // 16:12

The difference between Guru and Anet is ... we didn't pay a couple hundred bucks for Guru (many of us have more than one account due to a lack of STORAGE). Guru is provided to us free which we thank you for. If Guru doesn't load right or at all ... HELLOOOOO who are we to cry foul. If Anet has short comings we have paid for the right to be unhappy.

I for one don't care about the event not starting on time. I like many don't really have the room for one more useless item to store.

lyra_song · Jul 04, 2006, 04:28 PM // 16:28

Quote:

Originally Posted by leprekan

The difference between Guru and Anet is ... we didn't pay a couple hundred bucks for Guru (many of us have more than one account due to a lack of STORAGE). Guru is provided to us free which we thank you for. If Guru doesn't load right or at all ... HELLOOOOO who are we to cry foul. If Anet has short comings we have paid for the right to be unhappy.

Thats a silly notion "paid for the right to be unhappy". Are you married or something? ;P

Inde isnt comparing services or how much we paid. Its about comparing response to the community's questions which is what the OP started about.

Jazar · Jul 04, 2006, 04:33 PM // 16:33

Hm, just read one of todays chatlogs with Gaile because I had the time.

I already see:
*no news about storage
*no people on ignore list
*clearer information about the event endtimes
*extensions to FU/UW=>no
etcetc
All kinds of stuff people talk about here :/
And though it ain't good news that she doesn't know certain things, she still tries to help as much as possible. I think we shouldn't flame Gaile for trying to help us :/.
[Though I still want my auction houses xD!]

And no I don't worship Gaile, I don't even worship her frog >.>

toon-a-loon · Jul 04, 2006, 04:34 PM // 16:34

Gaile is only one person and there is about 100 people talking to her.

bye

Loviatar · Jul 04, 2006, 04:52 PM // 16:52

Quote:

Originally Posted by Sweetest

So it starts off by going to District 7 where she was and asking a Simple question, "Do you consider the Tengu event to have been successful or a failure and bad planning on your part"
to which she answers "we found it extremely succesful",
So i caller her out nicely on that and told her about how The community wasnt too happy about how the even was handled, all the angry posts on forums , and suddendly i was on her ignore list.

.

so you come in and ask a question you personally know the only true answer is that it was a failure and when Gaile says otherwise you *So i caller her out * and proceded to waste her time telling her how wrong she was.

/you dont speak for me

Erasculio · Jul 04, 2006, 04:52 PM // 16:52

Quote:

Originally Posted by Demesis

The questions that we ask her are not useless pointless selfish questions. These questions are serious questions, and will benefit the community as a whole because we at least know what the GW programmers are doing.

The thing is, you don't speak for the majority, or the community of GWG, or anything like that. You speak exactly for the people who Gaile ignore - those who ask the same question over and over again, ignoring the reply that has already been given.

Do you want to know about the new Storage? Check any Gaile Log after it was announced. "No date for its implemention, we'll let you know when there is one". Do you want to talk about auction house? Check any Gaile Log, "The team has been working on trade improvements, not necessarily an auction house, more news when they decide exactly what to do".

I dare you to ask one question that has not been asked AND answered before.

Quote:

If Gaile really is swamped by 'millions' of messages, then obviously Anet has made the mistake of hiring only one person to do the job. The questions and suggestions of the so called 'millions' is impossible to be conveyed by one person to Anet. At least Anet should have chosen 10 or even 20 people for the job. Less stress on Gaile's part and less complaints from disgruntles players.

No, we don't need more people to reply the same questions over and over. We need people who have the ability to read to ask the questions.

Erasculio

Nevin · Jul 04, 2006, 04:57 PM // 16:57

Does Gaile even work for Anet? Or is she just some person with connections who does a lot on these forums... Either way, ignoring you was a bad choice. I really don't worship her, and just about everything I've heard from her hasn't happened or keeps being postponed with the word "soon".

NikkiIsNub · Jul 04, 2006, 05:00 PM // 17:00

You know, because it's totally within Gaile's job to go on about the *actual* state of the game right now. She's totally allowed to go on preaching with you about how the Day Of The Tengu event was ill-planned on timing or how people use IWAY builds that tear through HoH to get rank.

Except for the part where she can't do that or her job explodes into her face.

Also, I think you're understating how busy her job is. It's been said a million times in this thread alone but it doesn't make the job she has to do any less appealing to me as a person with little patience for these kinds of things. I take my (figurative) hat off to Gaille for being able to tolerate things like this and the other flames she gets without biting back, hard.

leprekan · Jul 04, 2006, 05:06 PM // 17:06

Quote:

Originally Posted by lyra_song

Thats a silly notion "paid for the right to be unhappy". Are you married or something? ;P

Inde isnt comparing services or how much we paid. Its about comparing response to the community's questions which is what the OP started about.

You either missed my point or I failed to make it. The point I was trying to make is ... we do NOT pay for Guru however we have paid for Anet. Guru does not need to respond to shortcomings of the site it is given to us free. Anet on the other hand SHOULD and does a poor job of it. Anet skirts real issues in favor of fluff ones. For those about to hit quote message and go on about how great Anet is don't bother. Look through my posts I have NEVER complained about something like an event not starting on time. I have complaints with core issues ... storage, auction etc.

The majority of people that get fed up with Anet quit playing the game without ever visiting a site like this.

Asrial · Jul 04, 2006, 05:15 PM // 17:15

I've played Guild Wars for 1,675 hours. It sounds like they've more than given me my moneys worth.

[EDIT: vs Quake 4 which I played for an hour and have yet to get back into]

lyra_song · Jul 04, 2006, 05:18 PM // 17:18

Quote:

Originally Posted by leprekan

You either missed my point or I failed to make it. The point I was trying to make is ... we do NOT pay for Guru however we have paid for Anet. Guru does not need to respond to shortcomings of the site it is given to us free. Anet on the other hand SHOULD and does a poor job of it. Anet skirts real issues in favor of fluff ones. For those about to hit quote message and go on about how great Anet is don't bother. Look through my posts I have NEVER complained about something like an event not starting on time. I have complaints with core issues ... storage, auction etc.

The majority of people that get fed up with Anet quit playing the game without ever visiting a site like this.

Even if GuildWarsGuru is free, we still have valid complaints. Giving up your right to complain because "you didn't pay for it" is still giving up YOUR RIGHTS.

Just because its free, doesnt mean its off the hook. Inde runs a great site, but its not flawless and im sure they dont mind the constructive criticism, feedback and bug reports. Guru does need to respond to shortcomings.

You know why? Because GWG is US without us there be no GWG. We are the community, we make this place run.

------------------

Now take my sentence above and replace Guru and GWG with just.... Guild Wars. And replace free with "one time fee".

Now do you see Inde's point?

trankle · Jul 04, 2006, 05:26 PM // 17:26

Sweetest, this same thread, started by you, on another board, was closed. But before it was, someone who claimed to have been in ID7 at the time in question, had this to say about your comments:

"...your question was acceptable if worded a bit negatively IMO, ...initially. However it was the fact that you were compelled to continually spam your "question that made it an annoyance; you only had one question on your mind and she saw it the first time you posted it, as such you were ignored so that she could see what other people had to say."

It's He Said / He Said, of course, but if this is the case, can you see why you would have been ingored? Does that really point to a breakdown in communication?

Also, since a movie analogy has been put forth, I'll quote myself from the other board:

"Seems to me like alot of people went to see a movie. It was advertised as playing every two hours, all day long, and everyone knew that Pee-Wee Herman was going to make a cameo appearance.

As the movie started, someone from the film studio showed up.

"Where's Pee-Wee?!!", everyone demanded, after realising he wasn't in the opening credits.

When the studio person didn't spoil the plot, everyone got mad, and questioned his integrity. After all, if the cameo didn't happen immediately as the movie started, then everyone had been deceived, right?

Am I missing something here?

If I know a movie is going to last two hours, I should be prepared to sit and watch the whole thing, beacuase Pee-Wee might not do his big-shoe dance until the movie's climax. And the studio person, however I feel about them, isn't obligated to spoil the movie's plot, just because I'm impatient. Nor, I might add, are they obligated to offer reviews of past films, just because I demand it.

This is a non-issue."

The movie started with Attack on Seitung Harbor, at 12am. It continued with Attack on Tsumei Village at 1am. At 2am, Pee-Wee came and handed out big white shoes.

And the large threads of people posting about their confusion and outrage figured out the plot as it was happening.

Sorry if you didn't like the film.

NikkiIsNub · Jul 04, 2006, 05:32 PM // 17:32

Wow.

That post was pretty much GG.

Malice Black · Jul 04, 2006, 05:37 PM // 17:37

Quote:

Originally Posted by toon-a-loon

Gaile is only one person and there is about 100 people talking to her.

bye

quoted for the truth

1 person to deal with 85,000 GWG members/staff + all the ppl in-game

gaile is a spokesperson for the community..she does her job passing messages back and forth. I'd like to see all you whiners do that.

btw OP if you have a problem with gaile why not PM her instead of going public? the mob is fickle and this one is no better.

dargon · Jul 04, 2006, 05:38 PM // 17:38

Ok, after reading the 4 pages (currently) in this thread, I have just two things to say.

Quote:

Originally Posted by leprekan

The difference between Guru and Anet is ... we didn't pay a couple hundred bucks for Guru (many of us have more than one account due to a lack of STORAGE). Guru is provided to us free which we thank you for. If Guru doesn't load right or at all ... HELLOOOOO who are we to cry foul. If Anet has short comings we have paid for the right to be unhappy.

You didn't buy a second account because of a lack of storage, you bought a second account due to one of two things Patratitus or GREED. Saying you bought an account due to a lack of storage implies you don't have the ability to store items. This is incorrect, you can tore, but your ability to store said items is being LIMITED by the fact that you have this strange desire to either have 1 of every item in the game (armor, weapons, collector items, crafting materials) even though you'll probably never use 75% of them due to one reason or another, or you desire is driven by a need to sell said items to other players for amounts that far exceed what the item is actually worth. It's absolutely rediculous to see items going for 100K+X Ectos simply because it LOOKS funky.

Quote:

Originally Posted by Demesis

The problem is, some questions that the players may ask are often shared by the majority of other players. If I were to ask about the new storage update, I am asking on behalf of the GW community, because a lot of people also want the answer to that question.

The questions that we ask her are not useless pointless selfish questions. These questions are serious questions, and will benefit the community as a whole because we at least know what the GW programmers are doing.

I don't recall any form of vote that made you responsible for informing ANet of what the player community wants/desires. I'm more than capable of speaking for myself without coming off like an ass and so I prefer to do so on my own, so kindly quit speaking for me, ok? Thanks a bunch.

leprekan · Jul 04, 2006, 05:42 PM // 17:42

Lyra, you seemed to miss it again. I understand Inde's point and did from my first post on. I am speaking as a person that does NOT complain about free or frivolous. Anet does NOT address REAL issues it is why Gaile is greeted by angry mobs. It took them 2 months to upgrade my FOW armor. Did I ever post a wahhhh? At least give me some place to store it till you fix it ... who is the unreasonable one here? How many people ditched their Victos axe or Dragos bow to get one with 20/20 sundering while they waited for Anet to upgrade them? They won't give us more storage for one reason they are worried they will make it easier for the tiny percentage making RL money from the game. In the grand scheme of things server storage is the cheapest thing on a network. Those same "overworked programmers" had time to create the Dragon festival but can't fix core issues. Anet should try honesty it tends to keep the natives happier.

Those quoting the age of their chars ... lol. Type /age on my account and it says please go outside.

Overnite · Jul 04, 2006, 05:50 PM // 17:50

What are you guys crying on about anyway ? Gaile's job is not to give you information, she's there to make you buy the next chapter by maintaining the illusion that Anet cares about you. She's only going to give you information on the "positive" like that auction house that is supposedly coming with Chapter 3 or some other exciting stuff that you'll get if you give them a little more money.

twicky_kid · Jul 04, 2006, 06:03 PM // 18:03

Leprekan Anet has more things on their plate than to deal with than 1 person's issues all the time.

My Canthan born necro has 185 attribute points at lvl 20 and I've done both 15 attribute quest. I sent a report. I've been going back and forth with emails to get this problem fixed for over 3 weeks now and its still not fixed. They'll get around to it when they have to the time. I'd rather them do it when they can than take time out of production for the next game or event and then have to back and rush things making a crappy chapter.

They don't increase storage because it takes them more server space. Doesn't matter if you play the game or not they have to keep that space for you in case you ever decide to play the game again. You are costing them money without even playing the game.

You can't make a lot of RL money on GW. You can't dupe gold. Farming bots are being shut down. With more chapters as the game continues its going to cost the farmers too much upfront cost to purchase each chapter again. As more chapters come out you will see less bots. Over time the botters profits are going to deminsh till its not cost effective to try this game while you have Linage II, WoW, and E2 on the market. You can dupe gold in those games, bots run freely, and your margine for profit will not go down because the expansions will be cheaper than the original game and orginal game will drop in price while GW will stay a high cost game.

Anet pleases the majority of its players. They don't care if you play all the time. You bought the game they have your money. If they can keep a core fanbase buying chapters they don't need to fix the tiny problems that only a couple of people have a problem with. Its a game to you but to them its a business.

lyra_song · Jul 04, 2006, 06:07 PM // 18:07

You can please some people some of the time, but you cant please everyone all the time.

/end thread